During the 7-day trial period, our central team actively tests your system to ensure its effectiveness and gives you time to familiarize yourself with it, which can help you prevent false dispatches.

1. Provide the main phone number of the protected property
2. Identify yourself using your password or PIN
3. State your name
4. Describe the reason for calling or triggering an alarm

Before arming your system, check your home for objects that may interfere with your motion detectors. For example, hanging plants or moving fans can trigger false alarms.

After installing your system, our technician will explain its features and operation. Additionally, your system comes with a complete user’s manual, keep it close by for future reference.

Firstly, your alarm allows just enough time to disarm before a signal is sent to our central. However, if you accidentally trigger the alarm, you can cancel the signal to avoid a false alarm.

When you hold down the button(s) for 1 to 3 seconds, an alarm will be transmitted to your central monitoring station. Consequently, emergency services will be dispatched immediately. It’s important to note that this type of alarm signal cannot be cancelled, so it’s crucial to use it only in case of a genuine emergency.

Absolutely, it’s crucial to test your security system periodically to ensure that it’s in good working order. Before testing, refer to your user manual for instructions and notify our central monitoring station to avoid false dispatches. Moreover, if you notice any issues during testing or regular use, request repairs promptly to ensure the continued reliability of your system.

• Any changes regarding telephone service or internet
• Changing your home or work phone number:
• Updating your emergency contact list
• Adding a new user
• Getting a pet might require motion detectors
• Undergoing renovations may interfere with alarm system operation
• Notify your central when testing your system

If you need to update your personal information or contact list, contact us and have your ID ready. Notably, it’s also a good idea to inform everyone on your list of what to expect should they receive a call from our central.

Yes, your alarm system includes a backup battery that will maintain your protection for several hours in the event of a power outage. However, if the battery becomes low, a signal will be transmitted to our central, Consequently, you will be notified to take appropriate action.

When an alarm signal is received, our central will assess the situation and dispatchers will ask standard questions, including requesting a password. If your listed contact cannot be reached or responses don’t match, emergency procedures will take effect. However, if it’s determined to be a false alarm, it’s important not to attempt to call the central as this may block your line and prevent us from reaching you in the event of an actual emergency.

Yes, if you have specific needs, we offer motion detectors that are specially adapted to accommodate them.

No, in the event of a fire or other emergency, the first step is to call 911. However, if you are unable to call 911, pressing the panic or fire alarm button on your keypad will alert our central team, who will request dispatch of emergency services from the appropriate authorities.